Welcome to favourconceptfoods.com (referred to as “the Website”), operated by Favour Concept (referred to as “we,” “us,” or “our”). We want you to be completely satisfied with your purchase, and we strive to provide a fair and transparent refunds and returns policy.
1. Returns and Exchanges
1.1 Eligibility:
- We accept returns and exchanges for physical products purchased from our Website within 30 days from the date of delivery, subject to the conditions outlined in this policy.
1.2 Conditions:
- To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Products that are damaged, altered, or not in their original condition may not be eligible for return or exchange.
2. Refunds
2.1 Refund Process:
- If you are eligible for a refund, we will process the refund to the original payment method used for the purchase within 7 business days after receiving the returned product.
- You will receive an email notification once the refund has been processed.
2.2 Refund Amount:
- The refund amount will be the purchase price of the returned product, excluding any shipping or handling fees paid at the time of purchase.
- We reserve the right to deduct any applicable restocking fees from the refund amount for returned products.
3. Return Process
3.1 Initiating a Return:
- To initiate a return, please contact our customer support team at bnsaromi@gmail.com or by mail at 6 Alejo Ajenifuja Street, Benson, Ikorodu, Lagos, Nigeria, providing your order details and reason for the return.
- Our customer support team will provide you with instructions on how to return the product.
3.2 Return Shipping:
- You will be responsible for paying the return shipping costs, unless the return is due to our error or a defective product.
4. Contact Us
- If you have any questions or concerns about our refunds and returns policy, please contact us at:
- Email: bnsaromi@gmail.com
- Address: 6 Alejo Ajenifuja Street, Benson, Ikorodu, Lagos, Nigeria.
We are committed to providing excellent customer service and ensuring a positive shopping experience for all our customers.